Support
If you need help with your account, Amazon SP-API connection, or operational issues, contact us through any of the channels below.
Contact Information
Business Hours
Monday to Friday, 09:00 – 18:00 (CET)
Response Time SLA
- First response within 1 business day
- Critical issues: within 4 business hours
- Issue resolution target: 3 business days
How to Report an Issue
To help us resolve your issue quickly, please include the following in your message:
- •Affected account or marketplace
- •Error message or screenshot
- •Timestamp of the issue
- •Steps to reproduce the problem
Escalation Path
Level 1
Support email — general inquiries and technical issues
Level 2
Account manager — direct contact for urgent or complex cases
Level 3
Management escalation — for unresolved or critical matters
Amazon SP-API Specific Support
Request data deletion
Email us at hello@pilot-partners.com with subject "Data Deletion Request" and we will process your request within 30 days.
Revoke OAuth access
You can revoke access at any time from your Amazon Seller Central account under Manage Your Apps. Access stops immediately and we delete your tokens within a maximum of 24 hours.
Report a data concern
If you believe your data has been mishandled, contact us immediately at hello@pilot-partners.com. We investigate all data concerns within 48 hours.